Put synfis in charge
We are your technical full-service partner for charging stations and wall boxes.
Nationwide repairs of your charging infrastructure
Regular DGUV V3 inspections of your charging systems
Maintenance of your charging stations and wall boxes according to DIN VDE 0105-100
Electric vehicles are at the heart of new and innovative forms of personal mobility that help to protect the climate. And synfis plays an active role in driving the development of e-mobility: Our Service Technicians are responsible for commissioning, regular DGUV V3 inspections and repairs of vehicle charging points, DC charging stations and wall boxes throughout Germany. With sustainable and resource-saving solutions, we ensure that your charging systems are well maintained and enable the smooth expansion of your nationwide charging infrastructure.
Service portfolio
We take care of the installation and commissioning of your charging stations and wall boxes on site, from the initial infrastructure check to the setup, configuration and first commissioning in accordance with VDE 0105-600, as well as training your team.
We monitor the availability of your charging systems and infrastructure around the clock using back-end access and can respond immediately via remote control in the event of a malfunction.
We handle the scheduling and performance of all legally required and manufacturer-recommended maintenance as well as regular DGUV V3 testing in accordance with DIN VDE 0105-100.
With our Service Level Agreement, our technical specialists in the field are guaranteed to rectify any faults with your charging stations nationwide.
We manage your spare parts in the consignment warehouse and take care of the logistics to bring them where they are needed.
We guarantee rapid on-site exchange of wall boxes and handle the necessary logistics and warranty processing.
We ensure that any devices no longer in use are de-installed and professionally disposed of by our certified partners.
100% customer focus
Tailored mobility solutions
Charge Point Operators
Are you a CPO? As a reliable technical service partner, synfis supports charging point operators to keep vehicle charging systems running smoothly.
Energy providers
For electricity providers, municipal utilities and energy suppliers: synfis works with you to actively support the reliable operation of public charging stations.
Manufacturers
Are you a supplier or producer of charging stations or wall boxes? synfis handles the technical operation of your equipment range.
Car sharing and rental
Electric vehicles have shifted into top gear: synfis keeps the charging systems of car sharing providers and electric car rental platforms in perfect working order.
Cities and municipalities
From Aachen to Zinnowitz: synfis is present throughout Germany to ensure functioning charging infrastructure and flawless vehicle charging in your area.
Industry and trade
Shopping malls, gas stations, retail parks: synfis handlesthe technical operation of your charging systems and equipment parks to prevent unnecessary downtime.
Housing and parking
From residential zones to parking facilities: synfis supports you from the rollout and commissioning to maintenance and repairs.
We work swiftly to ensure the smooth operation and high availability of your charging systems from all manufacturers.
Always there for you
Future-facing and dependable
Innovation
We link our integrated IT solutionwith your systems to digitally embed our customer service in your operations. This enables us to forward all fault reports, on-site service calls and comprehensive reporting to you using automated processes.
Transparency
We guarantee transparent ticket monitoring in real time across the entire service process of your charging stations. All information related to your devices is available to you at any moment via our ticket system, with 24/7 access.
Expertise
At your service as a licensed electrical contractor for over 35 years and counting. Our professional training center is equipped with numerous devices from a variety of manufacturers to provide in-depth initial and ongoing training for our service team.
Sustainability
We manifest quality and environmental awareness in our daily activities and are certified according to DIN ISO 9001 and DIN ISO 14000. At our internal Repair Center, we carry out repairs and general overhauls of defective modules to extend the life cycle of existing systems.
Service management
We provide you with a direct contact person from our Service Management team who will advise you on all technical and commercial topics and assist you with any ongoing matters.
synfis in figures
service calls nationwide each year
logistics bases throughout Germany
technical specialists in the field for you
FAQ
We guarantee a seamless transition when you choose synfis to service your charging stations. Our partnership begins even before the first maintenance call: in the implementation phase, your responsible Service Manager will coordinate the transfer of technical services and discuss all performance-related issues with you up front. The goal here is to provide you with tailored, sustainable solutions that fulfill all your individual requirements.
We ensure that our employees regularly receive instruction and training on the latest technologies and equipmentfrom our Product Management team. Our own Training Center is equipped with test units from all manufacturers in all business areas to familiarize our Service Technicians with the latest hardware and to provide them with extensive initial and ongoing training with the help of specialized trainers. In addition, a fully digital information system supports our internal knowledge transfer.We cooperate with the manufacturers and pass on the relevant know-how using the train-the-trainer principle.
Our web-based ticket system gives our customers access to all currently submitted tickets at any time and allows them to create new tickets. Every time a Service Technician changes the status of a ticket via mobile app, this update is instantly visible in the ticket system. You also receive a fully automatic and immediate service report by e-mail after every service call. We refrain from making physical printouts to avoid using paper unnecessarily while helping to protect the environment. In addition, you receive a detailed report of all service work performed within a time frame agreed with you.
Yes, we can link our synfissystem with customers’ own ticket systems via a special interface, known as a RESTful API, that ensures a reliable exchange of data. Our integrated IT solution links the systems without creating redundant work steps or collecting duplicate data. What’s more, it fully automates the transmission of fault reports, on-site calls and service reports in real time.
Our Service Managers are on hand as direct contacts to advise you on any technical or commercial topics. We support you during the implementation phase, during the change of service provider, and with all ongoing concerns. In regular, personal reviews, your responsible Service Manager will also inform you about all recent work performed on the basis of key performance indicators.
As a full-service provider that is not tied to any specific products or manufacturers, we can offer our customers an impartial consultation on new equipment. We will be happy to share our experience regarding the operational stability of charging systems based on the numbers of faults detected.
You are an infrastructure operator using charging stations from various manufacturers? No problem! We are a manufacturer-independent service provider and are continuously expanding our technical expertise with different equipment (also with regard to calibration law).
Our Service Technicians bring all the necessary equipment to quickly repair and correctly test your charging systems. Besides the standard hardware, this includes special tools and measuring devices:
● Tool kit for connecting charging stations up to 240 mm2 (cable shears and electro-hydraulic crimping pliers)
● ISO calibrated torque wrench from 1 -60 Nm
● EV simulator for testing at AC charging points
● Installation measuring device for standard-compliant testing of electrical installations (DIN VDEi 0100-600 (VDE 0100-600) and DIN VDE 0105-100 (VDE 0105-100))
● DC testing kit for charging tests on CCS and Chademo as well as other tests for the safety requirements from DIN EN 61851-23 (VDE 0122-2-3) including test for the insulation monitoring of DC charging stations
● Installation measuring device for testing in DC systems, including testing of mains resistance and short-circuit current, and for determining the residual voltage in case charging is interrupted
● Portable test meter for calibration law testing after retrofit or repair
Yes, we are already working for customers as a registered repair provider and are already coordinating with operators and manufacturers to add further products to the portfolio via the appropriate process.
Yes, we have already supported several customers with this urgent issue, from planning, scheduling, retrofitting and testing to complete final documentation. In coordination with operators and manufacturers as well as the Office of Weights and Measures, we can also retrofit your equipment inaccordance with calibration law via the appropriate process.
We offer our customers nationwide service at uniform prices and with consistently high quality.
We give our customers 24/7 live insights into all service processes via our ticket portal. We provide this benefit to every customer free of charge. We handle the associated planning entirely or in close coordination with you and in accordance with legal requirements.
One aspect that enables us to serve our customers even better is our active monitoring of the equipment we service, which includes prompt fault rectification and immediate technical support. In this way, we reduce our customers’ administrative and personnel expenses while also increasing the availability of the equipment.
We offer you high-quality nationwide service covering the installation, commissioning, maintenance, testing, servicing and repair of your charging stations and wall boxes based on a Service Level Agreement. To guarantee the highest standards, we rely on processes we have developed over decades of service experience, as on the skills of our Service Technicians. As well as having a sound education in electrical engineering, they receive ongoing training on your equipment and are provided with state-of-the-arttools and measuring devices.
In addition, they are backed up by internal support processes such as central control and service level management, 2nd level know-how, logistics processes with regional warehouses and overnight delivery when required.
Our customers also have 24/7 access to our free web portal, where they can view any faults and maintenance procedures. Alternatively, we offer to link our own interface with customers’ systems. Your responsible Service Manager is available to you as a permanent contact to answer any questions regarding the operation of your charging infrastructure. Our key performance indicators are clearly presented in our monthly report, so you can keep an eye on your assets and our services at all times.