All systems at full health with synfis
We are your technical full-service partner for your medical technology systems.
Full management of your medical technology on a budget basis
All-round consulting and training on the applicable legislation (MDR, MPDG and MPBetreibV)
Legal security for the operation of your medical technology
We are a sound base for medical technology infrastructure –reliablyoperating and managing your medical equipment. Our Medical and Service Technicians specialize in first-line service, repair, maintenance, inspection and fault management of medical technology systems in hospitals, nursing homes and medical care centers. Moreover, they ensure compliance with the applicable legislation (MPDG and MPBetreibV).
Service portfolio
We handle the management of your medical technology, in accordance with the MPDG regulations, on an agreed budget basis. We take responsibility for everything from inventory management and legally compliant maintenance and testing of your medical technology to repairs and equipment rental management. Whether you are a physician with a private practice, a medical care centeror a clinic operator, we are here to support you.
Has the district government announced an inspection or identified any deficiencies? We are on hand to bring your medical technology up to standard. Whether you use our inspection team orwe support you in managing technical instruction–with synfis, you have the right partner.
We evaluate your medical technology inventory, provide you with investment proposals based on safety information, out-of-service and end-of-life notifications, and normal equipment age and operating life. Furthermore, we identify any devices or systems with unusual activity and get to the root causes of any damage.
Based on your inventory, we handle the scheduling and performance of all legally required and manufacturer-recommended maintenance, safety and metrological inspections (STK/MTK) in accordance with MPBetreibV regulations and regular testing in accordance with DGUV V3 regulations.
We promptly rectify any faults with your medical equipment and manage equipment rentals with our IT-based fault management system.
We maintain your inventory, update electronic and physical equipment files, and organize your technical instruction management.
We guarantee fast in-house repair of defective small devices and handle the necessary logistics. Benefit from our budget basis pricing in the field of infusion technology and monitoring.
We ensure that any devices no longer in use are de-installed and professionally disposed of by our certified partners.
We work swiftly to ensure the high availability, long service life and legally compliant operation of your medical technologysystems from all manufacturers.
Always there for you
Future-facing and dependable
Innovation
We link our integrated IT solution with your systems to digitally embed our customer service in your operations. This enables us to forward all fault reports, on-site service calls and comprehensive reporting to you using automated processes.
Transparency
We guarantee transparent ticket monitoring in real time across the entire service process of your medical devices. All information related to your devices is available to you at any moment via our ticket system, with 24/7 access. The electronic medical device logbook also makes it easier for you to comply with legal requirements.
Expertise
For over 30 years, we have been responsible for managing medical technology systems. We bring all our experience from numerous healthcare facilities to bear in order to operate your medical technology in compliance with the legislation and with the highest level of availability. Our professional training center is equipped with a variety of equipment from different manufacturers to provide our team with extensive initial and ongoing training in the field of medical technology.
Sustainability
We manifest quality and environmental awareness in our daily activities and are certified according to DIN ISO 9001 and DIN ISO 14000. At our internal Repair Center, we carry out repairs and general overhauls of defective modules to extend the life cycle of existing systems
Service management
We provide you with a direct contact person from our Service Management team who will advise you on all technical and commercial topics and assist you with any ongoing matters.
synfis in figures
service calls nationwide each year
logistics bases throughout Germany
technical specialists in the field for you
FAQ
We will develop a detailed handover concept with you, whether you have been looking after your medical technology yourself up to now or already have a service provider. Benefit from our many years of experience: We assume all essential tasks, from data transfer to training and instruction of your users to the transfer of your existing maintenance contracts.
You have 24/7 live insight into your equipment park, so you can get up to date on any current faults and view the status of inspections at any time. This means you are in a position to rapidly fulfill your operator obligations in terms of service provider control.
With us, you benefit from the experience of various healthcare facilities. Thanks to the large number of systems and devices under our care, coupled with central administration, we are always well informed about inspection intervals, irregularities in operation and safety messages. Furthermore, we provide you with estimates of operating costs and are very well connected thanks to our contractual relationships with all major manufacturers.
Medical technology regularly comes under the scrutiny of auditors and authorities. With our software solution, we cover every process step required by legal standards. From an inventory that complies with the MPBetreibV regulation and monitoring of inspection dates to electronic device files and technical instruction management, we leave no questions unanswered.
Our Facility Managers are regularly on site and are available to you and your users as contact persons both in person and over the phone. For all commercial and technical issues beyond the scope of day-to-day business, you can reach your Service Manager directly for advice.
As a full-service provider that is not tied to any specific products or manufacturers, we can offer our customers an impartial consultation on new equipment. Our consultation begins with an analysis of your equipment inventory. We determine the reinvestment requirements for your medical technology on the basis of equipment-specific indicators such as normal service life, safety messages, lack of or limited spare parts supply, serviceability and anomalies in operation.
We will find a solution to your problem. Is your medical technician absent for an extended period? We can take over the interim management. Is there a lack of transparency about your equipment park? Let us take a new inventory. Are you behind with your inspections? Our testing team is here to help.