synfis simply delivers
We are your technical full-service partner for your parcel lockers and logistics infrastructure.
Reliable upkeep of your logistics solutions
Nationwide DGUV V3 inspections and maintenance
We service your equipment from all manufacturers
We keep innovative logistics solutions running like clockwork -ensuring smooth delivery and collection processes atyour parcel locker systems throughout Germany and guaranteeing your end users seamless, flexible 24/7 parcel pick-up and return services.
Our Service Technicians take charge of the commissioning, regular DGUV V3 inspections and repair of your logistics infrastructure throughout Germany.
We take care of the rollout, installation and commissioning on site, from the initial infrastructure check to storage, transport, setup, configuration, and training of your team.
We handle the scheduling and performance of all legally required and manufacturer-recommended maintenance as well as regular DGUV V3 testing.
With 180 technical specialists in the field, we guarantee nationwide on-site troubleshooting and rapid spare parts repair.
We store the spare parts provided and take care of delivering them to our Service Technicians when required.
We ensure that any devices no longer in use are de-installed and professionally disposed of by our certified partners.
100% customer focus
We give you time and independence
synfis is present throughout Germany, from the Baltic coast to the Black Forest, ensuring the smooth operation of logistics systems in your area.
We work without subcontractors and are solely responsible for the central control, active monitoring and reliable maintenance of your parcel lockers and automated booths –to increase availability, proactively initiate repair measures and lighten the load on your technical departments.
Our Service Technicians are certified specialists with standardized technical equipment who regularly receive additional training at our in-house training center. They are available to you as a permanent contact throughout Germany and maintain an electronic fault logbook, including fully automated history checks for each of your devices, to give you transparent, real-time insights into the entire service process whenever you need them.
We work swiftly to ensure maximum availability of your intelligent logistics solutions from all manufacturers.
Always there for you
Future-facing and dependable
synfis in figures
servicecalls nationwide each year
logistics bases throughout Germany
technical specialists in the field for you
We guarantee a seamless transition when you choose synfis to service your logistics systems.Our partnership begins even before the first maintenance call: in the implementation phase, your responsible Service Manager will coordinate the transfer of technical services and discuss all performance-related issues with you up front. The goal here is to provide you with tailored, sustainable solutions that fulfill all your individual requirements.
We work with reliable logistics partners to deliver even highly specialized spare parts to our Service Technicians nationwide and overnight in case a repair is needed. In this way, we prevent unnecessary downtime for your parcel lockers.
We ensure that our employees regularly receive instruction and training on the latest technologies and equipment from our Product Management team. Our own Training Center is equipped with test units from all manufacturers in all business areas to familiarize our Service Technicians with the latest hardware and to provide them with extensive initial and ongoing training with the help of specialized trainers. In addition, a fully digital information system supports our internal knowledge transfer.
Our web-based ticket system gives our customers access to all currently submitted tickets at any time and allows them to create new tickets. Every time a Service Technician changes the status of a ticket via mobile app, this update is instantly visible in the ticket system. You also receive a fully automatic and immediate service report by e-mail after every service call. We refrain from making physical printouts to avoid using paper unnecessarily while helping to protect the environment. In addition, you receive a detailed report of all service work performed within a time frame agreed with you.
Yes, we can link our synfis system with customers’ own ticket systems via a special interface, known as a RESTful API, that ensures a reliable exchange of data. Our integrated IT solution links the systems without creating redundant work steps or collecting duplicate data. What’s more, it fully automates the transmission of fault reports, on-site calls and service reports in real time.
Our Service Managers are on hand as direct contacts to advise you on any technical or commercial topics. We support you duringthe implementation phase, during the change of service provider, and with all ongoing concerns. In regular, personal reviews, your responsible Service Manager will also inform you about all recent work performed on the basis of key performance indicators.